Refund & Return Policy
We reserve the right to modify and/or update this Returns/Refund/Reprint Policy at any time, without prior notification, to reflect changes to our procedures, offerings, or in response to comments from our clients. The “last updated” date will be changed at the top of this Policy when we do make changes. The current Returns/Refund/Reprint Policy will be in effect whenever you place an order with West Coast Sign Shop, so make sure you often review it.
Our promise and guarantee is that, in compliance with industry standards, our printed items won’t be faulty. Any basic concerns you may have with your printed product can be discussed with a West Coast Sign Shop employee by contacting our customer service team at info@westcoastsignshop.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Within six (6) business days of receiving your purchase, please contact us in writing at info@westcoastsignshop.com if you believe your printed product is wrongfully printed, defective, or does not meet your expectations. After 7 calendar days, we’ll assume your job was accepted and no refund or reprint will be issued.
To complete your return, we require a receipt or proof of purchase.
Refunds or reprints will not be issued if the issue stems from:
- Items not in original condition or missing parts for reasons not due to our error
- Failure to provide required documentation or samples upon request
- Client file issues (low resolution, incorrect format, typos, layout errors, etc.)
- Orders delayed by shipping carrier, weather, acts of nature, labor issues, etc.
- Color shifts from RGB/PMS to CMYK or differences from monitor display
- Undeliverable packages due to incorrect customer information
- Orders denied at delivery or returned to sender
- Customer ordering outdated/event-dated materials too late
If we determine a reprint or refund is appropriate, one of the following solutions will be offered:
- Expedited reprint of your order
- Full refund of the original purchase price
We may request that defective products be returned to us before issuing any solution. If you do not respond to our resolution confirmation within five (5) business days, we will assume the issue is resolved and close the case.
The original order must be returned in full, in its original packaging, within 15 calendar days unless otherwise agreed. Failure to return will result in your credit card on file being charged the original order value.
Refund Process
Once we receive the original product, we will issue the refund (if approved) within 10–14 business days. Reprints begin rush production within 1 business day after confirmed receipt or earlier if agreed.
Late or Missing Refunds
- Check your bank account again
- Contact your credit card company—it may take time to post
- Contact your bank—processing delays may occur
- If you’ve done all of this and still have not received your refund, please email info@westcoastsignshop.com
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Shipping Returns
- You are responsible for paying return shipping costs
- Shipping costs are non-refundable
- Return shipping costs will be deducted from your refund
- If returning expensive items, consider using a trackable shipping service or insurance
Need help?
Contact us at info@westcoastsignshop.com for any questions regarding refunds and returns.